Building capacity for your business to grow

HTA business process outsourcing (BPO) solution allows businesses to grow by opting them to delegate one or more key processes to HTA. In turn, HTA owns, administrates and manages the selected processes based on defined and measurable performance metrics.

Through the BPO services, our focus is to bring process consistency, simplified operations, reduced risks, improved product and service safety and quality assurance.

Contract Staffing Solution

Also known as manpower outsourcing solution, here we hire and end-to-end manage skilled managers, technicians, labors on behalf of your organization for a fixed project or time period i.e. contractual basis instead of a permanent basis. This reduces your headache of finding, vetting, hiring, onboarding, as well as payroll, employee relations, grievances and managing process/ project performance indicators if desired. HTA is currently managing 5,000+ manpower for manufacturing, oil and gas, telecom and other companies across Pakistan

Recruitment Process Outsourcing

We own and manage the entire hiring cycle for your business – from the provision of workforce planning to sourcing, selection, assessment, offer, appointment and onboarding. Till date, we have successfully filled 100,000 job positions across Pakistan and Middle East. This solution is highly welcomed in companies with large workforce, and with medium to high annual turnover.

Fully-managed Payroll Processing

Once you delegate your payroll operations to HTA (as a third party), all is taken care of – wage calculations, tax withholdings and deposits, reporting, regulatory compliance (EOBI, SESSI etc.), data security, unemployment claims and other related areas. We leverage our pro team and in-house HTA HRMS to make your payroll operations faster, stress-free, compliant and transparent.

Our solution fully considers the ever-changing local and international regulations on taxes and labor laws.

Industrial Relations (IR) Outsourcing

Employee Resource Solution & Services (ERSS) , a partner company of HTA, ensures that your organization manages the relationship between management and staff legally, and within the best interests of both parties.

Through our IR outsourcing solution, you are stress free about IR compliance, social compliance, HR/IR audits, ER/IR policies and procedures, CBA and union issues, strikes and lockout negotiations, dispute resolution, arbitration, litigation strategy, grievance handling mechanism, disciplinary procedures and inquiries, workers grooming and HSE and other related areas.

Accounting & Taxation Outsourcing

When you engage HTA as a third-party solution provider, we take care of your complete accounting and taxation function in line with local and international standards. This includes:

• • Preparing statutory accounting reports
  • Preparing and filing statutory tax reporting with tax authorities
  • Preparing management reports for head office
  • Processing payroll
  • Maintaining bank accounts and accounting cash transactions
  • Adjusting and restoring financial and tax accounts
  • Reviewing financial reporting, prepared either by client employees or third parties
  • Providing support during comprehensive and desk-top tax audits

Consulting, including on tax compliance and accounting according to Pakistan and international accounting standards, as well as payroll and HR consulting service

• And other related areas

Call Center & Help Desk Outsourcing

We can help you design, launch and run an entire call center in no time with smart office, state of the art equipment, user friendly apps and trained agents. Our solution includes:

• Inbound call center services
• Outbound call center services
• Call quality monitoring checks
• Call center technical support services
• Chat support services
• Email support services
• Call Center software solution
• Virtual assistant

Offshore & Nearshore Outsourcing

If your organization is based outside Pakistan and you want to launch your company operations in Pakistan, we can help you to do so with efficiency and managed costs. We help you to design, deploy and manage the following areas: Business processes, physical and digital infrastructure and technology (hardware and software).

Data Entry Outsourcing

Data entry activities must frequently be expedited because the recorded data is required for critical business operations – for example, preparing invoices and updating databases. The process of entering data is also time-consuming and requires attention to detail. To help businesses meet these challenges, HTA provides customized data entry services.

Information Technology Outsourcing

Outsourcing IT solutions can help your business stay focused on your core business and not get distracted by complex technological decisions and implementation. We anticipate and manage much of your risks with specific industry knowledge, especially security and compliance issues. HTA IT outsourcing solutions include application development, infrastructure and software support and maintenance, data center management and other initiatives.

• Application development & support
• Architecture & infrastructure
• Data center management
• Data backup and recovery
• Hosted services
• Cyber security
• Software & hardware solutions

Design & Communications Outsourcing

We takeover your headache of developing and publishing high impact visual communication. Whether your need is for regular information exchange, awareness or advertising, we provide you minimalistic DesignComm solutions that fits your business need.