Customer Success Associate- Sales

Customer Success Associate- Sales job is available in Karachi for an MNC. An ideal candidate should have MBA / BBA degree in marketing along with 3 to 5 Years of relevant work experience in B2B environment, especially in drive expansion and adoption of software and services, assisting the sales team in driving and managing renewals.

Customer Success Associate- Sales job role is to maintain customer health and introduce new, valuable features as they become relevant on the customer journey. Drive expansion and adoption of our software and services.

Job Responsibilities:

• Drive expansion and adoption of software and services.
• Manage the onboarding process for each new customer, from technical evaluation onwards.
• Assist the sales team in driving and managing renewals.
• Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
• Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
• Assist in timely collections from Customers.
• Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
• Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

Skills:

• Proficiency in MS Office Suite (PowerPoint).
• Sound time management skills
• Goal oriented
• Presentation skills
• Strong interpersonal skills
• Strong communication skills
• Passion for Data and Fintech

Apply at fahad@hasnain.biz

Kindly mention the job title Customer Success Associate- Sales in the email